Deep dive into the 12345 hotline

The Hub with Wang Guan
17/12/2024 27 min

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Episode Synopsis

As megacities grow and evolve, one of the most pressing challenges for urban governance is how to respond to citizens' concerns, quickly and efficiently, 24/7. In Beijing, the revamped 12345 public complaint hotline, launched in 2019, has become a game changer. Today, we'll dive into how this innovative system works and what it could inspire the rest of the world.
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