In this episode, I’m joined by food writer and hospitality lifer Richard Cornish to dig deep into what really makes a venue resonate … and why so many places miss the mark.With over 30 years spent inside kitchens, wine bars, and regional dining rooms, Richard brings sharp insights and no-nonsense advice on everything from team culture to training, service to storytelling. This isn’t about trends or surface-level polish. It’s a real conversation about what keeps people coming back.Whether you're opening your first venue or trying to breathe life into an existing one, this episode unpacks the often-overlooked details that separate good from great. From the role of front-of-house energy to the importance of local producers, Richard shares practical advice, grounded opinions, and just the right amount of fire to keep things honest.Expect real talk on:Why authenticity beats performance every timeHow to train a team that actually caresWhat the future of hospitality looks like — and who’s at risk of being left behindThe art of building venues that last (and why most fail early)If you're in food, wine, service — or just obsessed with what makes a great night out — this one’s for you.

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