Episode 120: Stop Nickel and Diming Customers to Death

03/03/2017 15 min
Episode 120: Stop Nickel and Diming Customers to Death

Listen "Episode 120: Stop Nickel and Diming Customers to Death"

Episode Synopsis

Is nickel and diming and constant surcharging a defensible business model. This week’s edition provides examples of what happens when the nickels and dimes start adding up and your customers vote with their feet and leave.