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Listen "Building a Customer-First Culture in Car Dealerships"
Episode Synopsis
👉Sign up for Kathi’s newsletter here👈What did we do before social media to build a customer-centric culture? How did we get potential buyers to know about how unique the dealership was...and why customers should buy from us?Mike shares a real-life experience (that’s totally doable today) of surprising and delighting a customer so much that her coworkers became customers!Kathi shares the secret to her customer-first culture that grew the store’s business to #1 in sales, service, parts and CSI.In the music segment:45 years since Joy Division’s “Transmission”Here’s a clip: Joy Division - Transmission [OFFICIAL MUSIC VIDEO]Documentary: Will and Harper (major thumb’s up!)👉Sign up for Kathi’s newsletter here👈Got a question? Email either of us!Kathi: [email protected]: [email protected]
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