Often, leaders we work with demand more accountability for people with whom they work. “We need to start holding people accountable,” they tell us. Such comments are often accompanied by complaints of individuals or teams within the organization who are underperforming or falling short of the perceived standard. Accountability is a tool to get people to comply. It carries the idea that there will be consequences for underperformance: punishment; counseling; loss of pay or privileges; maybe someone will even get fired. In the military, this might be a “stern talking-to behind the milvan [shipping container].” Accountability is a tool, but it should be used only as a last resort.

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