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Listen "#265. Shelley partners with Auscontact to talk about the expectations trap"
Episode Synopsis
In this episode, we join the Auscontact Annual Webinar Series themed Connected for Impact - a celebration of how people, technology and purpose come together to shape the future of customer service. Coinciding with Customer Service Week, this conversation shines a light on the incredible impact of frontline professionals - the empathy they show, the problems they solve and the meaningful connections they create every day. Shelley shares her insights on the thought-provoking topic of The Expectations Trap: Breaking Barriers to Real Connection, inspiring practical ideas and new perspectives for businesses to take forward. Connect with Auscontact: https://www.auscontact.com.au/Connect with Shelley: https://www.linkedin.com/in/shelleyflett/Work with Shelley: https://shelleyflett.com Shelley books: https://www.shelleyflett.com/shop
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