The Delighted Customers Podcast with Mark Slatin

The Delighted Customers Podcast with Mark Slatin

Por: Mark Slatin | The Agile Brand
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple’s Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
161 episodios disponibles

Latest episodes of the podcast The Delighted Customers Podcast with Mark Slatin

Mostrando página 5 de 9

#76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt 21/03/2024
#75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator 14/03/2024
#74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler 07/03/2024
#73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond 28/02/2024
#72: The Crossroads of CX and UX: A Conversation with Darren Hood 22/02/2024
#71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen 15/02/2024
#70: The 4 Keys to Leading CX Change with Patty Soltis, CCXP 08/02/2024
#69: 5 Tips to Improve Emotional Intelligence for Better CX with Sandra Thompson 01/02/2024
#68: Leveraging Customer Referrals to Drive Exponential Growth with Andy Cockburn 25/01/2024
#67 The Power of Storytelling with Data with Leslie Pagel 18/01/2024
#66: Rob Markey on Building Consistent Loyalty Through Trust and Emotional Connection, Part 2 of 2 11/01/2024
#65: The 3 Dimensions of Customer Value Creation with NPS Co-Inventor, Rob Markey, Part 1 of 2 04/01/2024
#64: The Wheel of Progress: Designing Experiences Based on Deep Customer Desires with Eckhart Boehme 28/12/2023
#63: Secrets to Success with Chick-fil-A Leader Elizabeth Dixon 21/12/2023
#62: Engaging Customers Throughout Their Lifecycle: Key Insights and Actionable Frameworks with Valerie Peck 14/12/2023
#61: The Alien and Clark Kent: Demystifying CX Leadership from AAA's Head of CX, Bryan Sander 07/12/2023
#60: How Emotions and Memory Shape Business Outcomes with Colin Shaw 30/11/2023
#59: Managing the Sludge Caused by "Red Tape" that Impacts Customer Experiences with Dr. Stephanie Thum 17/11/2023
#58: Creating Emotional Connections: The Power of Loyalty Programs with Valerie Peck 09/11/2023
#57: The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty with author Ashley Reichheld 02/11/2023
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