The CXPod

Por: Merete Medle & Joanna Carr
Merete Medle: With over 20 years in CX, she excels in leadership, strategy, and operationalising CXM. As the Founder of NCXN Merete is known for her dedication to diversity, growth, and digital innovation in the Norwegian CX industry.

Joanna Carr: Her CX expertise encompasses guiding businesses with strategic CX direction, pioneering CX program development, and fine-tuning B2B and B2C journey optimisation. Besides her consultancy work she contributes to CX literature, and serves on the Advisory Board at IHM Business School in Stockholm.
89 episodios disponibles

Latest episodes of the podcast The CXPod

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The importance of nurturing customer relationships and the challenges companies face in truly becoming customer centric - with Mikkel Korntvedt 05/12/2024
The evolution of Customer Experience, with Andrew Carothers from Cisco 28/11/2024
CX in the retail industry, and from a sustainability perspective, with Mike Robinson 21/11/2024
A researcher´s take on CX from a consumer and student perspective, with Patrik Stoopendahl 14/11/2024
Cross-departamental collaboration, AI and adapting to innovation - with Michael Killeen 07/11/2024
The journey of design and design thinking, and how it has affected our lives - with Lavrans Løvlie 31/10/2024
How to use the available CX tech that is out there, and how to ensure support from management - with Jørgen Schuren 24/10/2024
Practical advice on how to actually work with and improve customer experience, with Camilla Norseng 17/10/2024
The role of AI and significance of VOC programs, with Canadas leading CX expert Marc Gordon 10/10/2024
The CXPod gets the tables turned at JourneyOps 03/10/2024
CX from a B2B perspective: the role of tech, employee experience and the need for ownership - with Martin Bruun Conradsen 26/09/2024
What customer service truly means and how it has evolved over time, with Michel Stevens 19/09/2024
The importance of having a strategy to attract and retain customers in companies who target only specific groups - With Stine Kronback Arildslund 12/09/2024
Turn your employees into advocates with insight - with Jill Raff 05/09/2024
Transforming the Microsoft culture into a customer centric culture and digitalizing the customer journey - with ulrika Jonsson 29/08/2024
Meeting the true CX expert, Diane Magers at The CXPod 22/08/2024
Season Finale: The CXPod meets Robin Daniels 13/06/2024
The CXPod meets Katja Olilla 30/05/2024
The CXPod meets Olga Potaptseva 23/05/2024
The CXPod meets Melanie Wright 16/05/2024
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