EP 3 - Brian Whittaker: Customer Experience and the Impact of Diversity and Inclusion

The CX Tipping Point®
07/02/2021 27 min Temporada 1 Episodio 3
EP 3 - Brian Whittaker: Customer Experience and the Impact of Diversity and Inclusion

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Episode Synopsis

On this episode of the CX Tipping Point we chat with Brian Whittaker, former Acting Director of 18F & Deputy Director of GSA’s IT Modernization of Centers of Excellence, on the role that diversity and inclusion play in delivering government services. Hear how these play an important role in the research and implementation to achieve the desired outcome. Brian is currently the Director of Design and Development on the Consumer Financial Protection Bureau.Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners! Stay Connected: Follow us on social media: LinkedIn: @DorrisConsultingInternational Twitter: @DorrisConsultng Facebook: @DCInternational Resources Mentioned: Citizen Services Newsletter 2024 Service to the Citizen Awards Nomination Form

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