The CX Quantum Leap

The CX Quantum Leap

Por: Zanna van der Aa
Based on her PhD in CX and her 25+ years of experience driving CX transformation programs globally, dr. Zanna van der Aa explains the core concepts of Customer Experience transformation, navigating you through the sense and nonsense, sharing do's and don'ts, lessons learnt and successful, inspiring interventions.She combines her scientific background with a very no-nonsense, pragmatic, energizing approach that you can apply immediately in your day-to-day work. Always connecting it to her vision of creating more Human Centric organisations by focusing on the three pillars of successful CX transformation: customers, employees and purpose.
59 episodios disponibles

Latest episodes of the podcast The CX Quantum Leap

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Interview Emre Gurkan (CEO Zain Iraq) | Human Centric CEO Series | EPS #39 13/12/2024
Interview Naiara Cantabrana (Randstad) | Human Centric CEO Series | EPS#38 18/11/2024
Interview Jeroen Velthof (Bol) on the art of balancing CX with tangible business value EPS #37 12/11/2024
Leadership Activation in CX Transformation EPS #36 31/10/2024
Interview Dan Cable (London Business School) | Human Centric CEO Series | EPS#35 31/10/2024
Interview Nawaf Al-Gharabally (CEO Zain Kuwait) | Human Centric CEO Series | EPS#34 04/10/2024
10 Steps to Build Journey & Channel Teams EPS #33 25/09/2024
Level Up from Operational to Transformational CX EPS #32 12/09/2024
Discovering CX Transformation to foster Human Centricity EPS #31 11/07/2024
Successful Journey Management in 7 steps EPS #30 11/07/2024
How Your CX & EX Drivers Guide Transformation EPS #29 08/05/2024
10 Survey Tooling Mistakes & How to Avoid Them EPS #28 08/05/2024
CX should focus less on... CX EPS #27 28/03/2024
Interview with Sandra Thompson (Ei Evolution) on the Impact of Emotional Intelligence in Customer and Employee Experience EPS #26 12/02/2024
Interview Kinga & Lotte on Generational Insights and How to Engage Gen-Z EPS #25 09/02/2024
Stop measuring touchpoints EPS #24 05/02/2024
Interview Ken Coyne (OpsTalent) on Leadership, Culture-Building & Employee Engagement EPS #23 29/01/2024
Interview Sam Stern (LinkedIn) about the Power of a Customer-Centric Culture EPS #22 25/10/2023
3 pitfalls of engaging leadership in CX transformation | EPS #21 17/10/2023
7 ways to get CX transformation in the DNA of your organisation | EPS #20 17/10/2023
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