Delve into customer support ops with Shaun Struckmann. Shaun, with his extensive background at Salesforce and Gong, reveals the challenges and triumphs of managing support in large-scale organizations. Discover how small changes can lead to big impacts and the importance of balancing efficiency with a personal touch.Shaun Struckmann is a senior customer support operations leader, previously serving as a senior manager at Gong and business operations manager at Salesforce. He currently runs the blog CxSupportOps.com, providing front line insights into support operations.--Search "Helpfeel EN" on Google to learn how your business can solve self-service in 30 days with Helpfeel.Check out our other CX Files episodes to learn the art and craft of CX from leaders driving the space forward.

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