The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 3 de 15

394: Getting Stakeholder Buy-In For Customer Research Pt. 2  04/03/2025
393: How To Pick A CX Strategy Consulting Partner 25/02/2025
392: Evaluating Customer Feedback Management Platforms 18/02/2025
Episode 391: Practitioner Stories: Creating A CX Change Factory At E& 12/02/2025
Episode 390: Forrester Predictions 2025: Healthcare 04/02/2025
389: Forrester Predictions 2025: Retail 28/01/2025
388: Forrester Predictions 2025: Government  21/01/2025
387: Forrester Predictions 2025: Financial Services 14/01/2025
386: Forrester Predictions 2025: Customer Experience 07/01/2025
Cheers To 2024! 24/12/2024
385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare 17/12/2024
384: How Fujitsu Europe Scaled Its CX Transformation 10/12/2024
383: Practitioner Stories: Verizon’s CX In The AI Revolution  03/12/2024
382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping 26/11/2024
381: Journey Mapping Masterclass 3: Validate The Journey 19/11/2024
380: Journey Mapping Masterclass 2: Workshop Your Journey 12/11/2024
379: Journey Mapping Masterclass 1: Frame The Effort 05/11/2024
378: Practitioner Stories: Journey Management At Prudential 29/10/2024
377: How To Design Trustworthy AI Experiences 22/10/2024
376: Practitioner Stories: People-Centric CX At eBay 15/10/2024
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