The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 14 de 15

196: What B2B Companies Must Learn From DTC Disruptors 23/08/2019
195: Sense & Respond — Part Two 15/08/2019
194: Sense & Respond — Part One 09/08/2019
193: The Ingredients For An Effective UX And Design Research Practice 02/08/2019
175: Introducing Forrester’s Employee Experience Index (R) 25/07/2019
192: How To Wake Up From The Nightmare Of Workplace Technology Distraction 18/07/2019
191: Create Employee Personas To Power EX Strategy 11/07/2019
190: Introducing Forrester’s Values-Based Experience Framework 05/07/2019
189: How To Establish CX Governance 28/06/2019
188: How To Consistently Deliver Great CX 21/06/2019
187: The ROI Of Design Thinking 13/06/2019
186: Radical Innovations In Airbnb’s Voice Of The Customer (VoC) Program 31/05/2019
185: The CX Transformation Story of Daimler Trucks 24/05/2019
184: Change The Game — Lead Radical CX Innovation 16/05/2019
183: Previewing Digital CX Trends, 2019 07/05/2019
182: Start Designing The Future Human-Machine Workplace Now 03/05/2019
181: The Inclusive Design Imperative 24/04/2019
180: The Extended Reality Opportunity Today: Your Employees 05/04/2019
171: Supercharge Your Journey Mapping | Part 2 01/02/2019
170: Supercharge Your Journey Mapping | Part 1 25/01/2019
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