The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

434: Big Plans For 2026 30/12/2025
433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs  16/12/2025
432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects 10/12/2025
431: Metrics Obsession – Fixing Dysfunctional CX Measurement 02/12/2025
430: How To Select A Journey Management Platform 25/11/2025
429: Practitioner Stories: Balancing Innovation And Trust With Forrester’s Izola AI 18/11/2025
428: Just Another Number? Introducing Forrester’s Total Experience Score 11/11/2025
427: Volatility, Responsible AI, And Trust 04/11/2025
425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics 22/10/2025
424: Live At CX Summit APAC, 2025 14/10/2025
423: Culture Change — Messy, Meaningful, And Human 07/10/2025
422: Educating Future CX Pros 30/09/2025
421: Change Management In CX – Why It Fails And How To Fix It 23/09/2025
Replay: Volkswagen Group Australia Connects EX To CX 18/09/2025
420: CX Stakeholder Management 09/09/2025
419: Rethinking Mobility Through Customer Experience 02/09/2025
418: How Accurate Marketing Management Improves Customer Experience 26/08/2025
417: Practitioner Stories: Scaling Journey Management At Grundfos 19/08/2025
416: Can Employees Keep Up With Customers’ Tech Expectations?  13/08/2025
415: Journey Innovation 05/08/2025
1 2 3 ... 15 Siguiente › Última »
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA