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Listen "Episode 242: More Than Just A Help Desk with Jenny An"
Episode Synopsis
Join Jenny An and Miguel Rodriguez as they discuss:
• Jenny's role with the IT Service Desk and how she has defined it as a manager, trainer, and process documentarian
• How the Service Desk goes beyond IT support to empower UC San Diego's student body
• The Service Desk's purpose as a critical part of UC San Diego's ITS infrastructure
Transcript: https://bit.ly/3O6VPSy
• Jenny's role with the IT Service Desk and how she has defined it as a manager, trainer, and process documentarian
• How the Service Desk goes beyond IT support to empower UC San Diego's student body
• The Service Desk's purpose as a critical part of UC San Diego's ITS infrastructure
Transcript: https://bit.ly/3O6VPSy
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