Do you feel like you have to *constantly* be watching your messages and emails so you can reply to your customers asap?
 I’ve been in business since 2008 – and in that time I’ve learnt how to manage customer service *and* having a life outside of work, while not worrying that I’m ‘not replying fast enough’.
Today I’ll discuss how I deal with customer messages:

How long is too long to leave it before replying.
When I reply to my customers, and why.
How to take the whole weekend off, and still make sure your customers feel heard.
The ‘industry standard’ reply time.
How to manage your messages, rather than letting them manage you.

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