ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "015 - Dealing with Chargeback Claims"
Episode Synopsis
I detail my first chargeback experience in this episode. I talk about setting expectations. And I talk about the emotional turmoil of settling things with the customer. It’s not always easy doing the right thing. But we still have values, even in this crazy world. I dive deep into the issues around the customer being wrong.
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