The Contact Center Coach

The Contact Center Coach

Por: The Contact Center Coach
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
150 episodios disponibles

Latest episodes of the podcast The Contact Center Coach

Mostrando página 3 de 8

Podcast 111 Ringing In Results- IVR Surveys Done Right 16/12/2023
Podcast 110- 12 Days To A World Class Contact Center 04/12/2023
Podcast 109- If You Can't Measure It; You Can't Manage It. 27/11/2023
Podcast 108- Standing Out From The Crowd 08/11/2023
Podcast 107- Emotional Intelligence! 23/10/2023
Podcast 106- Stop, Drop & Role- Dealing with Poor Performance 16/10/2023
Podcast 105- Hiring Quick Hits 29/09/2023
Podcast 104- Six Keys To Gen Z Success 13/09/2023
Podcast 103- Five Leadership Responsibilities You Need To Get Right 18/08/2023
Podcast 102- Show & Tell- Tactical Steps For Remote Agents 11/08/2023
Podcast 101- The Seven Deadly Sins - "Pride" 04/08/2023
Podcast 100 - Five Urgent "Must - Haves" For Success In Your Contact Center 27/07/2023
Podcast99 - How To Inspire People 21/07/2023
Podcast 98 Valuable Customer Skills Can Help Us Get Better At Coaching 14/07/2023
Podcast 97- Being A Mentor 05/07/2023
Podcast 96- Finding A Mentor 28/06/2023
Podcast 95- You Can Make A Difference. 22/06/2023
Podcast 94- All You Need Is Love 10/06/2023
Podcast 93- Summer Strategy Quick Hits 02/06/2023
Podcast 92- On Your Mark"s", Get Set, Go!- A Great Start In Your Center 18/05/2023
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