The Contact Center Coach

The Contact Center Coach

Por: The Contact Center Coach
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
150 episodios disponibles

Latest episodes of the podcast The Contact Center Coach

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131 How Contact Centers Can Combat Remote Worker Disconnection & Build A Stronger Team 22/08/2024
130 - Why Loneliness Is Impacting Your Remote Contact Center Agents - 8:14:24, 2.26 PM 14/08/2024
Podcast 129 - Walk The Talk - Why Functional Love In Contact Centers Is Essential For Success 01/08/2024
Podcast 128-Is Your Cell Phone Holding You Back? How to Regain Focus and Succeed in Your Career and Life 23/07/2024
127 - Don’t Let Working From Home Hurt Your Contact Center Career 10/07/2024
126 - How To Build Leadership Respect In The Contact Center 02/07/2024
Podcast 125 - Four KeysTo Improve At Home Agent Engagement & Reduce Turnover In Contact Centers 26/06/2024
Podcast 124- Putting the Team in Teamwork for Your Contact Center 03/06/2024
Podcast 123- Identifying Depression In The Contact Center 28/05/2024
Podcast 122 AI Leadership Quick Hits - Volume III 17/05/2024
121-1. Does Your Leadership Strategy Lack Courage Leading To Poor Employee Engagement? Here’s How To Fix It Right NOW 08/05/2024
Podcast 120 AI - Safer, Better, Cheaper - 5:1:24, 4.19 PM 01/05/2024
Podcast 119- PIP Or PEP (Performance Improvement Plan Or Performance Exit Plan 22/04/2024
Podcast 118 - Teaching Confidence 08/04/2024
Podcast 117- Your Contact Center Should Be More Like Aruba 21/03/2024
Podcast 116- Love The Results! 28/02/2024
Podcast 115- Love Smart 13/02/2024
Podcast 114- Love First! They are not rental cars... 25/01/2024
Podcast 113- Motivational Leader 17/01/2024
Podcast 112- Problem Solver Leader 10/01/2024
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