We hear from Jacob from The Instant Group and his experience in the serviced-offices industry during COVID-19. We discuss the importance of listening to customers and hosting regular working groups to understand industry movements and respond rather than react in this time. We also discuss the importance of finding ways to process anxiety, uncertainty, fear or grief in this time, which we hear Jacob is doing through his paintings. This is a brilliant episode covering some important topics both professionally and personally, to help you in both your leadership and life. 
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