In this episode, Ellie LaNou, PharmD, BCPS, sits down with Avis Bullard, MS, ASQ-CSSBB, Senior Director of Quality Assurance at BPS, to dive deep into the world of quality assurance. They explore the critical role of quality assurance in various industries, including within an organization like BPS, and how it impacts everything from day-to-day operations to customer satisfaction. Avis shares insights into maintaining high standards and a standard approach to customer experience, and the vital connection between quality assurance and exceptional customer service.More information on the accreditations held by BPS can be found here:https://bpsweb.org/accreditation/. Additional information on the Lean Six Sigma Certification can be found here:https://asq.org/.Catch you next episode!

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