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Listen "781: What to Say When a New PPO Patient Calls Your Out-Of-Network Office – Dr. Barrett Straub & Dr. Christopher Mazzola"
Episode Synopsis
781: What to Say When a New PPO Patient Calls Your Out-Of-Network Office – Dr. Barrett Straub & Dr. Christopher MazzolaA new patient calls your office. They're PPO and ask the dreaded insurance questions. What do you say to bring them in? If you're feeling stuck, keep listening to this episode! Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, and Dr. Christopher Mazzola from the Pankey Institute to share the best strategies and verbal skills to attract PPO patients into your out-of-network office. To learn how to wow your patients and keep them long term, listen to Episode 781 of The Best Practices Show!Learn More About Dr. Straub & Dr. Mazzola:Send Dr. Straub an email: [email protected] Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubRegister for Dr. Straub’s GAPs Method workshop session #2 (September 6, 2024): https://www.actdental.com/gapsJoin Dr. Mazzola on Facebook: https://www.facebook.com/christopher.d.mazzolaFollow Dr. Mazzola on Instagram: https://www.instagram.com/christopherdmazzoladdsRegister for Dr. Mazzola’s Mastering Dental Photography: From Start to Finish course (October 10-12, 2024): https://pankey.org/course-category/mdpRegister for Dr. Mazzola’s Mastering Treatment Planning course (October 2-4, 2025): https://pankey.org/course-category/mtpMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 781: https://www.youtube.com/@actdental/videosMain Takeaways:Support your admin team members. Don't leave them to figure it out for themselves.Patients who ask about insurance are not bad people. That’s all they know to ask.Sharpen your verbal skills and also learn to listen to your patients’ concerns.When patients call in, schedule an appointment
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