Join host Anne Hancock Toomey as she sits down with Sheri Shapiro, Senior Executive Vice President and Chief Strategy Officer of CommonSpirit Health. Shapiro shares her impressive journey from learning customer service and breaking bad news at a dry cleaner, to healthcare consulting to leadership roles at organizations like Trinity Health and CommonSpirit Health. Throughout the conversation, Shapiro comes back to the foundational ideas of authentic leadership, effective communication and empathetic management. She also delves into her experiences outside healthcare, including pharma (Pfizer) and automotive (Ford Motor Company), and the lessons in branding, marketing and consumer-centric thinking learned along the way. Shapiro opens up about balancing a demanding career with family life, offering insight into her personal challenges and triumphs. Oh, and her middle name is Grit. Tune in for an engaging conversation filled with valuable takeaways on leadership and personal growth.
 
01:26 Meeting Sherry Shapiro
02:14 Shapiro’s Emphasis on Authentic Leadership
03:22 Early Life and Career
04:15 First Job Lessons
05:30 The Power of Grit
06:37 Influential Leaders
08:39 Career Journey: Consulting to Healthcare
17:52 Transition to Trinity Health
21:18 Teamwork and Strategic Planning
22:58 Key Ingredients for Successful Change Management
25:54 Transition to CommonSpirit Health
28:36 Balancing Leadership and Family Life
34:13 Effective Leadership Traits
37:43 Lightning Round and Final Thoughts
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