Episode OverviewHost Maribel Lopez sits down with Kerrie Jordan, the newly appointed Chief Marketing Officer at Epicor, to discuss the evolution of ERP systems and the transformative power of cognitive ERP in manufacturing, distribution, and supply chain industries.Guest Bio and social linksKerrie Jordan - Chief Marketing Officer, EpicorKerrie Jordan, Chief Marketing Officer at Epicor, leads the global go-to-market efforts, bringing together her deep product innovation and strategic marketing experience to drive brand growth and customer engagement across the make, move, and sell industry communities.https://www.linkedin.com/in/kerriejordan/Key Topics DiscussedCognitive ERP: From System of Record to System of ActionDefinition: Transforming ERP from passive data storage to intelligent, proactive decision-making systemsKey capabilities:Sensing signals in data noiseServing up actionable insights when neededConnecting organizations across supply chainsCreating intelligent business communitiesEpicor Prism: Agentic AI TechnologyWhat it is: Conversational ERP experience launched last yearKey features:Natural language interaction (type or speak)Information querying without knowing system screens/reportsAutomated actions with human approval (semi-autonomous approach)Multiple specialized agents (Knowledge Agent, RFP Agent, Business Communications Agent)Real-World Success StoriesMeasuring AI ROIFocus on specific business outcomes, not just AI implementationApply fundamental business case principles"Nail it before you scale it" approachBaseline analysis and clear success metricsFuture Vision (Next 1-2 Years)Data Platform EvolutionExplosion of structured and unstructured dataCritical need for data normalization and healthOpen, secure connections as "good cloud citizens"AI Development TrajectoryCurrent: Pre-trained models and agentic AIFuture: Self-service pipelines for custom AI model creationModel-agnostic strategy with patented inference pipelineCommunity-based insights and collaborationQuotable Moments"We are an organization that is really focused on our core industries... making, moving, selling the things that we use every day""It's all about accelerated value... How can we get as close to zero as possible?""This era that we're in [is] like the modem dial-up era of AI""Nail it before you scale it

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