New-to-industry broker Karen Wright started making videos in Australian Sign Language in 2019 following a family tragedy, and has since gone on to gain recognition for her efforts in providing financial literacy education to the deaf and hard of hearing. Last year, Karen took home the Better Business Award 2020 for Best Community Engagement Program in Vic/Tas in recognition of her work in delivering financial literacy videos in Auslan to the hard of hearing and deaf community. In this episode of Elite Broker, host Annie Kane catches up with Karen to learn why she started creating the videos following her brother's murder and what she's learned about providing broking services to deaf clients. Tune in to find out Her tips for brokers on communicating with hard of hearing clients Her journey to finding the right mentor The mental health impact that operating as a single operator can have on new brokers And much more! Content warning: This episode contains content dealing with violence and mental health issues that may be disturbing or distressing to some listeners. Listener discretion is advised If you are suffering from depression or suicidal thoughts, or you're worried about someone else and feel that professional support is needed, contact your local doctor or one of the 24/7 crisis agencies below: beyondblue: 1300 22 4636 www.beyondblue.org.au Lifeline: 13 11 14 www.lifeline.org.au Suicide Call Back Service: 1300 659 467 www.suicidecallbackservice.org.au For urgent medical or police help freecall Triple Zero (000).

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