Winning on Purpose with Fred Reichheld

The Account Experience Podcast
06/10/2021 47 min Episodio 48
Winning on Purpose with Fred Reichheld

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Episode Synopsis

Adam talks with the father of NPS, Fred Reichheld about his new book, "Winning on Purpose". Adam and Fred dive deep on the origins of NPS, how companies are doing it right (and wrong), NPS's accounting companion "Earned Growth", and how digital transformation has made the metric even more powerful.

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