ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "“Did You Understand What I Said?”"
Episode Synopsis
It's all about surpassing customer expectations.
Back for the fourth CPG Experience Council-edition episode, Nigel Tordoff joins Adam Dorrell to explore CX drivers and what leads to Promoters, Detractors, and Passives.
What happens once you have a happy customer? What is the consequence of not taking the proper action on an upset customer?
The two take a deep dive into Net Promoter Score (NPS), the pitfalls everyone should avoid when leveraging NPS, and how to close the loop reactively and proactively.
Back for the fourth CPG Experience Council-edition episode, Nigel Tordoff joins Adam Dorrell to explore CX drivers and what leads to Promoters, Detractors, and Passives.
What happens once you have a happy customer? What is the consequence of not taking the proper action on an upset customer?
The two take a deep dive into Net Promoter Score (NPS), the pitfalls everyone should avoid when leveraging NPS, and how to close the loop reactively and proactively.
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