Committing to CX at All Levels of the Organization with H&R Block

The Account Experience Podcast
25/02/2021 46 min Episodio 24
Committing to CX at All Levels of the Organization with H&R Block

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Episode Synopsis

Today we welcome Hilary Zaharko, VP of Marketing, and Carla Lestinho, Client Experience Manager at H&R Block Canada. We dive deep into their tactics for disrupting and acting on feedback at all levels of the organization.

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