You’ve got one software system that doesn’t play nicely with your other software system—so surely the answer is a third software system to link them together, right? And how about adding a fourth, maybe even a fifth? Paul and Rich discuss the challenging gaps between the platforms people use to manage their businesses: How hard it can be to truly identify problems while you’re trying to grow, and how technology consultants tend to recommend shorter-term solutions that only make things more complicated—and more expensive.

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