Ben welcomes Carol Juel, the Executive Vice President, Chief Technology, and Operating Officer at Synchrony Financial, to the podcast. Carol is at the forefront of the firm's overall IT strategy and digital transformation. Synchrony Financial provides a wide range of financial products, customer solutions, and digital capabilities, and Carol is focused on delivering seamless customer experiences, modernizing the company's operations, and enhancing engagement with millions of cardholders. In the first part of their conversation, Carol shares her journey in technology, her commitment to diversity in the industry, and the impressive scope and impact of Synchrony Financial.

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