ManageEngine: Thinking Beyond ITSM and Achieving Enterprise Automation

Tech Transformed
20/10/2022 28 min
ManageEngine: Thinking Beyond ITSM and Achieving Enterprise Automation

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Episode Synopsis

IT service management, or ITSM, manages the delivery of IT services to employees and customers. A common misconception is that ITSM is basic IT support - but it’s so much more than that. Because, when done correctly, it can free up your enterprise to focus on essential automation. In this episode of the EM360 Podcast, Analyst Dr Eric Cole speaks to Prem Maheswaran, Product Manager at ManageEngine, to discuss:ITSMDemocratising IT in the pursuit of automationHow chatbots create space for business functions

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