Tech a Break Episode 95: The customer journey

22/08/2025 54 min

Listen "Tech a Break Episode 95: The customer journey"

Episode Synopsis

On this episode of Tech A Break, we dive deep into the customer journey, what it really means, what it takes to get it right, and why even the smallest details (including toilet roll in the stalls) can make all the difference.We also bring back our fictional rare bookshop, first introduced in some of the earliest episodes.