Karen Holliday, a former Chief Operating Officer shares her extensive experience in operational excellence and the print and mail industry. Karen discusses the importance of people in Operations, her journey overcoming barriers as a woman in a male-dominated field, and her passion for mentoring and empowering others, especially women. She emphasizes the significance of authenticity in leadership and the need to build trust and culture within organizations. The conversation highlights key messages for effective leadership and the value of connection capital.  Karen Holliday is a transformational leader, faith-based business consultant, and inspirational speaker whose mission is to help others rise above adversity with courage, authenticity, and strategy.   Chapters 00:00 Introduction and Background 02:44 Operational Excellence in Print and Mail Industry 04:57 The Importance of People in Operations 07:24 Connection Capital and Its Impact 10:17 Overcoming Barriers and Mentorship 12:42 Empowering Women in Leadership 15:17 Authenticity in Leadership 17:58 Navigating Challenges as a Woman Leader 20:25 Building Trust and Culture in Organizations 23:04 Key Messages for Women in Leadership Contact Karen linkedin.com/in/karen-holliday https://nyakconsulting.com/  See her TED talk here https://youtu.be/MPQhdgt-dZw?si=rKKe7L7DpuvYTOoe  Contact Josephine www.josephinepalermo.com.au 

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