ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Taproom Managers: Use Data to Create High Engagement Visits"
Episode Synopsis
In today's podcast we look at the data behind greeting your guests and thanking them when they leave.
These simple and fundamental customer service practices really make a difference.
Key Points
Two step process to increase customer retention and engagement: 1) Greet your guests when they arrive, 2) thank them when they leave.
Time matters. Greeting your guests in less than a minute sets the tone for the rest of the visit - 46% more likely to perceive the visit as high engagement
Thank you matters. Guests who do not receive a 'thank you' upon leaving are 5x more likely to NOT recommend your brewery.
These simple and fundamental customer service practices really make a difference.
Key Points
Two step process to increase customer retention and engagement: 1) Greet your guests when they arrive, 2) thank them when they leave.
Time matters. Greeting your guests in less than a minute sets the tone for the rest of the visit - 46% more likely to perceive the visit as high engagement
Thank you matters. Guests who do not receive a 'thank you' upon leaving are 5x more likely to NOT recommend your brewery.
In God we trust