Last-mile delivery is tightly linked with customer experience, which is becoming a greater competitive differentiator across many industries. Which employees are in the driver’s seat to deliver the best customer experience? The answer is delivery drivers! How does driver satisfaction impact customer satisfaction? Why does driver satisfaction matter? What actions can companies take to improve ...
The post [Video] Why Driver Satisfaction Matters in Last-Mile Delivery appeared first on Talking Logistics with Adrian Gonzalez.

Ver todos los episodios