Leading with mobile: In conversation with ING’s Petri Nikkilä

20/09/2023 33 min Episodio 1
Leading with mobile: In conversation with ING’s Petri Nikkilä

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Episode Synopsis

ING’s head of retail markets leaders for the Netherlands, Belgium, and Luxembourg discusses the bank’s journey to a mobile-led model, and about balancing customer experience with operational and digital innovation.See www.mckinsey.com/privacy-policy for privacy information