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Listen "Understanding Customers' Needs Is Key to Success with Romaine Buck, Vice President of Customer Success at Articulate"
Episode Synopsis
How fluent are you in Customer Success? We could all be a little better no matter what line of the business we’re in. And most companies have different approaches and definitions regarding this CS.Luckily, some people have proven to be experts in the field, and it's our pleasure that one of them is with us today. Meet Romaine Buck, the VP of Customer Success at Articulate.With over 20 years of experience in CS, sales, account management, and recruiting, Romaine is a professional you would want to run to if you need advice regarding business growth.In today's episode of the Taking the Lead podcast, Romaine joins our host, Christina Brady, to discuss the most common misconceptions regarding customer success. Romaine also shares details from her prolific career, encouraging women not to be afraid to raise their hands, ask questions and show how amazing they are.
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