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Listen "TAG Talks Ep. 12 -- Army Service Center"
Episode Synopsis
In this edition of The Adjutant General (TAG) Talks Podcast, Brig. Gen. Gregory S. Johnson (“TAG 63”) sits down to discuss the Army Service Center and how their customer service initiatives #TakeCareOfPeople. This episode features Army Service Center Deputy Director, Parnell Plessl, and Customer Service Branch Chief, Shelly Dezelich.
Providing excellent customer service is what drives the Army Service Center. They have created a Veterans S1, automated iPerms to cut down “perm” time for records from weeks to mere hours, and they continue to innovate with AI and data for the future- modernizing on the fly. Their data suggests that someone researching a problem independently could take hours; Calling the Army Service Center Helpdesk can resolve a problem within minutes. Soldiers, Veterans, and their Families are encouraged to reach out to the Helpdesk, 1-888-276-9472, to receive assistance with any number of issues they may be experiencing.
Providing excellent customer service is what drives the Army Service Center. They have created a Veterans S1, automated iPerms to cut down “perm” time for records from weeks to mere hours, and they continue to innovate with AI and data for the future- modernizing on the fly. Their data suggests that someone researching a problem independently could take hours; Calling the Army Service Center Helpdesk can resolve a problem within minutes. Soldiers, Veterans, and their Families are encouraged to reach out to the Helpdesk, 1-888-276-9472, to receive assistance with any number of issues they may be experiencing.
More episodes of the podcast TAG Talks
TAG Talks Ep. 20 -- Data Storytelling
29/05/2024
TAG Talks Ep. 19 -- Being Data Driven
22/05/2024
Tag Talks Ep. 16 – Customer Experience
01/05/2024
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