In PART 3 of this week's episode, we speak with Christine O'Rourke from RICS about what Alternative Dispute Resolution (ADR) is in surveying.  Across the three parts of this episode, we are discussing how professional conduct, complaints handling and dispute resolution are tied together and how they are positive tools for helping you provide a great service.    Christine develops professional conduct, ethical and competence standards. This uses her experience of working with different professions, regulatory casework, analysing information and making and communicating difficult decisions to support members of RICS and regulated firms in delivering high standards of service and responsible business.   In Part 3 of this episode, we discuss:😠 What is ADR?⚖️ Does it include legal representation?⚠️ What happens at the outcome?🏆 How many ADR cases are found in favour of the firm?💰 Why ADR is free for the customer📣 Ways to avoid complaints in the first place

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