In PART 2 with Marion Ellis, we're discussing how understanding your customers can help you provide much better reports.Across the three parts we discuss relatability and approachability and how these can be the keys to a successful surveying business.Marion has over 20 years of experience in the residential property sector and has seen the profession from every side with a focus in much of her career on customer complaints and claims.In part 2, we're discussing how understanding your customers can help you provide much better reports. We cover:🤝 The importance of communication and understanding between surveyor and client🫶 Understanding client concerns and being supportive of them👟 Being able to put yourself in your clients' shoes🤲 Providing a consultative approach, not a sales pitch🥳 The importance of enjoying your work💶 Understanding how to price your services to deliver quality reports

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