Customer Loyalty Programs: What Works, and What Doesn't

03/11/2017 23 min

Listen "Customer Loyalty Programs: What Works, and What Doesn't"

Episode Synopsis


Do modern-day retail customer-loyalty programs really make for loyal customers? The loyalty program is a tried and true maneuver to keep shoppers from straying to rival retailers. In its original manifestation, though, it was largely a means of mining information about customers, who were otherwise anonymous in the brick-and-mortar world.