In this episode of Supply Chain Connections, Brian Glick speaks with Carly Monzo, founder of ExFreighters, about making freight forwarding more accessible and empowering logistics professionals with practical education and personal AI tools. Carly shares her journey from freight forwarding rookie to consultant and entrepreneur, offering a candid look at the challenges newcomers face and the critical importance of industry education.Topics discussed include: Why logistics feels more complicated than it is—and how jargon plays a role How Carly’s workshops demystify freight operations and invoice auditing Strategies for preserving vendor relationships while improving freight visibility The emotional toll of burnout in logistics and Carly’s own experience with it How AI “knowledge bases” can help individual operators preserve and grow their expertise The importance of gratitude and recognition in a high-pressure, problem-solving cultureAbout the Guest: Carly Monzo is a Supply Chain & AI Strategist with experience across the full spectrum of international logistics. She has worked for freight forwarders, consulting firms, and startups before founding her own fractional consulting and coaching practice, ExFreighters. There, she helps teams "speak forwarder," streamline invoice auditing, and strengthen vendor relationships. In addition to her consulting work, Carly focuses on equipping individual supply chain professionals with practical AI skills through her Substack, The Average User: Supply Chain Edition, helping them future-proof their careers and make their expertise irreplaceable.Connect with CarlyExplore ExFreightersRead The Average User: Supply Chain EditionConnect with BrianFollow Chain.io on LinkedIn

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