Topics discussed in this episode:Visibility doesn't translate to productivity. It's not necessary to be physically present in the office; it is a bit of an "artifact". 02:30Traditional infrastructure is irrelevant in the new normal and this is an opportunity for MSPs to play the extended IT. 09:50Collaboration will be central to how organizations and MSPs operate. 12:00The necessity of switching from a reactive model to a proactive model. 13:44MSPs who have been prepared for such uncertainties have been able to thrive. 16:29Mitigating cyber and phishing attacks, and protecting users are crucial for MSPs to provide as a service. 18:22What's wrong with solving people's problems using technology. 20:06Credits:The team that made this episode possible:Praveen Ramesh, who leads product marketing and growthMonica Maria, who leads the content marketing and editorial effortsKarthikeyan Ganesh, who designs everything you see on our websiteKanagaraj Subramaniam, who built everything on this podcast page

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