Reading For Success - Wrong Journeys

Success League Radio
05/07/2022 18 min
Reading For Success - Wrong Journeys

Listen "Reading For Success - Wrong Journeys"

Descargar episodio

Episode Synopsis

Kristen and Russell review an HBR article titled  “What You’re Getting Wrong About Customer Journeys”, by Ahir Gopaldas and Anton Siebert. This article focuses on a customer journey framework created by the authors called the Customer Journey Matrix. We'll be taking a break from books for a bit and reviewing magazine articles. If you have any suggestions for books to be featured on RFS, please let us know! Be sure to subscribe and share RFS with other Customer Success professionals.

More episodes of the podcast Success League Radio

2 New Podcasts Coming in 2025! 19/12/2024
Transforming Customer Success: Harnessing Digital Education and Data-Driven Strategies with Casey Trujillo and Todd Kirk 10/12/2024
Revolutionizing Customer Success: Integrating AI for Efficiency and Revenue with Pallavi Gadepalli 13/08/2024
From Individual Contributor to Strategic Leader: Julie Fox's Journey 22/07/2024
Mastering Customer Success in Shifting Landscapes: Retention, Revenue, and AI with Parul Bhandari 06/02/2024
Demystifying Job Titles in Customer Success: A Conversation with Jeff Heckler on Career Growth and Leadership 23/01/2024
Revolutionizing the Customer Success Journey with Ryan Ballein 09/01/2024
SAP's Lakshmi Neelakantan on Delivering Customer Value through Platform as a Service 27/12/2023
Journey to Leadership: From Individual Contributor to Team Leader with Sumitra Narayanan 19/12/2023
Revolutionizing Customer Success: Harnessing the Power of Total Search with Prasanna Dhungel 05/12/2023
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA