How One University Transformed its Customer Experience

Student Centricity: A Podcast For Higher Ed Professionals
18/01/2022 37 min Temporada 2 Episodio 1
How One University Transformed its Customer Experience

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Episode Synopsis

Improving its customer experience was top of mind for Prairie View A&M University (PVAMU) officials. It was essential to the university’s leadership to create an environment where students felt heard and understood. Listen in as PVAMU’s Dr. Sarina Willis, vice president for enrollment management, and Soluria Pearson, customer experience manager, discuss student-centric initiatives the university has put forward and how they adapted in a remote environment.

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