Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

Strikedeck Radio: Customer Success Live
21/01/2021 32 min
Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

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Episode Synopsis

Join Kristen Hayer in conversation with Andrew Rowlands, Customer Success Design Lead at Telstra as he shares his approach and some of the challenges he has faced as he has taken on the task of building customer success in an organization that isn’t Software as a Service.

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