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Ep 63, Megan Macaluso, Onboarding – Tech Touch vs. Human Touch

Strikedeck Radio: Customer Success Live
17/10/2019 43 min
Ep 63, Megan Macaluso, Onboarding – Tech Touch vs. Human Touch

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Episode Synopsis

Megan Macaluso joins Kristen Hayer to talk about the importance of balancing automation with a human-driven onboarding program.

More episodes of the podcast Strikedeck Radio: Customer Success Live

Episode 109, Sandra Cashe, Setting Up for a CS Platform 11/01/2022
Ep 108, Jennie Li, Planning for Digital Customer Success 18/11/2021
Ep 107, Tao Stadler, Scoring Utilization 04/11/2021
Ep 106, Irene Lefton, Customer Success from the Customer's Perspective 30/09/2021
Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors 16/09/2021
Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success 02/09/2021
Ep 103, Bill Cushard, The Business Model of Customer Success 19/08/2021
Ep 102, Gary Rubinstein, Account Planning 29/07/2021
Ep 101, Emily Garza, Building Cross-Functional Relationships 09/07/2021
Ep 100, Shreesha Ramdas and Sanjay Poonen, Executive Alignment to Achieve Customer Centricity 24/06/2021
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