In this pivotal sixth episode of the Strictly Talking Sh*t Podcast, Terence Chan (@the__impetus) and Adam Gordon (@gordonbotplumbing) tackle the nuanced art of quoting and the critical importance of managing customer expectations in the plumbing and heating industry. This episode is a treasure trove of insights and strategies for professionals looking to refine their approach to project estimation and build lasting trust with their clients.The hosts delve into the intricacies of creating accurate, competitive quotes that reflect the true value of the work and materials involved. They share their personal experiences and lessons learned from the field, highlighting common pitfalls to avoid and best practices for ensuring quotes are both fair and transparent.Terence and Adam also discuss the delicate balance of setting and meeting customer expectations. They explore how clear communication from the initial consultation through to project completion can prevent misunderstandings and ensure customer satisfaction. The conversation covers the importance of educating clients about the process, timelines, potential challenges, and how unforeseen circumstances are handled.Listeners will come away with practical tips for improving their quoting accuracy, such as leveraging technology, continuing education on market rates and materials costs, and the value of networking with peers for insights and advice. Additionally, the episode emphasizes the role of professionalism and integrity in fostering positive customer relationships, crucial for repeat business and word-of-mouth referrals.Whether you’re a seasoned professional or new to the plumbing and heating trade, Episode 6: The Price is Right offers valuable guidance for enhancing your business practices and reputation. Tune in on Spotify, Apple Podcasts, or your favorite podcast platform to join Terence and Adam as they provide the tools you need to succeed in the competitive world of plumbing and heating. Follow us on Instagram (@the__impetus and @gordonbotplumbing) to stay up-to-date with the latest episodes and insights from industry leaders.

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