Intro: In Part 2, we move from principles to practice—how mission guided product choices (like co-viewing), how to tell your people's stories, and how to balance transparency with judgment so you don't create "us vs. them."  Summary: We cover building for community (e.g., co-watching during lockdowns), using story to connect head and heart, and showing up in outages to refocus teams on the customer. We also tackle transparency: share enough signal to empower people, but curate it so it builds unity, not silos. We end on a core message: building stretches you—it's how you learn who you are as a leader.  Highlights & Key Takeaways: Mission Guides Features: When the mission is clear, smart features follow.  Tell Stories That Reflect Your Users: Don't just tell; collect and echo their stories.  Show Up in the Mess: Presence in crises rallies commitment.  Transparency + Judgment: Share what people need to act; avoid "us vs. them."  Build to Discover Yourself: You learn who you are by building under real stakes.  Next Steps: Define one feature your mission demands this quarter. Capture three customer or employee stories you can retell internally. Audit a recent "transparent" update: did it inform action—or fuel factions Connect with Michael Cerda:  https://www.linkedin.com/in/michaelcerda/

Ver todos los episodios