In this digital world, the customer experience is essentially flat - almost creating a commoditized effect. Here, the brand can lose control of their relationship with the customer as it fights to create a Brand-Love connection in a world that is somewhat one-dimensional. In this Quick Hit, you’ll hear us dive in with another marketing expert, Brian Bolten. Check out the full episode here: https://www.forthright-people.com/podcast/episode/1fb0cf5e/4-realities-about-digital-interfaces-and-ai-that-can-help-you-improve-customer-experience

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